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Customer Care Rep on the phone with a headset

Real People. Real Support.

Support from a team dedicated to your success.

The Center of Everything We Do

We value your time and are committed to helping you succeed. We’re a team with a passion for the eye care industry with over 90 CPO certified team members and dozens more who have worked in actual practices—we understand the ins and outs of optometry.

We believe in a stress-free way to get the support you need, when you need it. You can reach the Eyefinity Customer Care team by phone, Monday to Friday, from 6:00am–5:00pm (PST), by filling out our contact us form, or by visiting one of our support communities. Our compassionate customer care team is ready with a variety of tools and resources to ensure your practice can confidently leverage our software to care for patients every single day.

No Waiting on the Phone

We use a call-back system, so if you aren’t immediately connected to our team, just leave your number and we’ll call you back when it's your turn.

Access to More Resources

Take advantage of our online support communities, instructional guides, and on-demand videos to get answers to your questions fast.

A Human Touch

No matter where you are in your Eyefinity journey, our dedicated, U.S. based education and support teams are just a phone call away.

Redefining Customer Care

We don’t limit customer care just to the people who pick up the phone when you have a question. Every person at Eyefinity, no matter the department, is committed to your success. Take David Mckovich, for example.

David Mckovich was a developer at Eyefinity for many years. He put customers at the center of everything he did and would not hesitate to go out of his way to deliver exceptional support.

Since David’s passing in 2014, we have been recognizing employees in his honor with the David Mckovich Customer Courage Award. This prestigious recognition is awarded to team members who embody our company’s values, have a passion for caring for our customers, and the eye care industry.

Since 2015, we've been highlighting team members, who were not only nominated by their peers, but by customers too! Meet just a few of our past winners below.

Past Winners

2015

Eura Edmond

Business Analyst

2016

Robin Hook

Business Analyst

2017

Paul Amedee

Sr Software Engineer

2017

Robin Fosth

Sr Systems Analyst

2018

Ryan Smith
Technical Services System Engineer

2018

Jenny Royer

Software Support Representative

2019

Tina Miller

Sr Implementation Consultant

2019

Loren Riley
Sr Marketing & Brand Management Specialist

2020

Praveen Cheruku
Sr Software Engineer

2020

Rudy Esparza
Sr Business Analyst

2021

Jennie Tupper
Sr Product Advocate

2021

Casey Barton
Test Software Engineer

Request a Demo

See the Eyefinity difference for yourself.