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Mobile phone with text message reminder

Patient Engagement Solutions from Eyefinity

Integrated digital solutions built around the patient journey.

From a fully-managed website to automated voice and text messages, online forms and more—our patient engagement solutions integrate with Eyefinity EncompassTM so you can create a modern patient experience.

Craft the Ultimate Experience with Eyefinity 

It all starts with the patient journey, and each touch point can make a world of a difference when it comes to efficiency, profitability, and patient satisfaction.  

Patients are expecting convenience (aren’t we all) so that’s why we've built a suite of integrated tools designed for eye care professionals.

Infinity sign
Order status check on a desktop screen

Order Status, Receipts, and Prescriptions

Eyefinity PatientNavigator™ provides your patients 24/7 access to prescriptions, receipts, and order updates—no patient portal sign-in needed.    

Make Digital Marketing Easy

Elevate your online presence with a suite of hassle-free digital marketing services including a fully-managed website, online reviews, SEO, email marketing and more.

patient looking at an optometry practice's website
Close up of woman holding her cell phone

Automated Recalls

With an open rate of 98%*, text messaging is the way to go. Automated recalls from Eyefinity’s Electronic Patient Notifications will keep patients coming back for more each year. 

Online Forms

Allow patients to fill out and submit medical history forms online, then once complete, their record will automatically update in Encompass.

Close up of the online forms available in Eyefinity's patient engagement solutions
Automated appointment text reminder on an apple watch

Appointment Reminders

Reduce no-shows by as much as 30%** by sending patients a quick text message reminder with our patient notifications.

Modernized Pickup Process

Our patient notifications integrate directly with Encompass, so patients automatically receive a message when their eyewear is ready to be picked up.

Eyewear ready notification text on patient's cell phone
Mom and daughter booking an eye appointment online

Integrated Online Appointment Scheduling

Maximize convenience and give patients the option to book completely online 24/7. Our integrated scheduler displays the open spots in real time, based on your pre-set availability so you're always in control of your schedule.

* Sherin Shibu, “Businesses, Take Note: Your Customers Prefer Texts,” PCMAG (PCMag, September 2, 2020), https://www.pcmag.com/news/businesses-take-note-your-customers-prefer-texts. 
** Elizabeth Koshy, Josip Car, and Azeem Majeed, “Effectiveness of Mobile-Phone Short Message Service (SMS) Reminders for Ophthalmology Outpatient Appointments: Observational Study - BMC Ophthalmology,” BioMed Central (BioMed Central, May 31, 2008), https://bmcophthalmol.biomedcentral.com/articles/10.1186/1471-2415-8-9.

Build Your Patient Journey Today

Patient engagement tools integrate with Encompass to keep you and your patients in sync.

Recommended Links

Eyefinity EncompassTM

Get ready to paint a bright future full of vibrant possibilities for you and your practice with an all-in-one integrated practice management and electronic health records (EHR) platform.

Practice Management in Eyefinity Encompass

Give your team a time-saving, optometry practice management software that organizes and automates their day-to-day tasks for a more streamlined, staff-friendly workflow.

EHR in Eyefinity Encompass

Streamline your exam and documentation process, while enjoying more face-to-face time with patients.

4 Trends Set to Redefine How You Connect with Patients in 2025

More than 80% of patients say that they select providers based on convenience factors alone. Eyefinity can help your practice stand out.

Request a Demo

Ready to see how it all works together? See Eyefinity’s patient engagement solutions up close!

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