Practice Perspectives: Time is Money with Dr. Tanya Carter of BNC Eyecare Group 

When Dr. Tanya Carter of BNC Eyecare Group upgraded from OfficeMate^® and ExamWRITER^® to Eyefinity^® Practice Management and Eyefinity EHR in 2021, she knew there would be a lot to learn. She also recognized it was an opportunity to improve her practice’s efficiency by cutting ties with her aging and increasingly expensive server-based software. The solution? Dr. Carter created a structured plan, utilized a variety of Eyefinity Learning tools, and encouraged staff buy-in to ensure onboarding her new software was a success from day one.

The Big Decision

The reality was clear to Dr. Carter—it was time for a change. She wanted her practice to grow and that wasn’t going to happen with technology that couldn’t grow with her.

“OfficeMate was a little cumbersome to live with and the billing side was really tough to handle,” Dr. Carter said.

Her story is a common one. Though ahead of its time at inception, OfficeMate’s server-based technology is becoming out-of-date. Practices still using it are not only missing out on modern capabilities, but are often saddled with higher costs, inflexibility, and forced to make manual updates. These are areas where cloud-based software like Eyefinity Practice Management and Eyefinity EHR shine.

“I can access the cloud from anywhere. I can do charts from home and look at insurances easily. After looking at what the cloud had to offer, the choice was clear,” she said.

With the initial research phase complete, Dr. Carter was confident in her decision—now she just had to bring the rest of her practice with her.

Moving Towards Success

Dr. Carter knew the transition to Eyefinity Practice Management and Eyefinity EHR would require some work, but it was achievable. She credits the full support of the “amazing” Eyefinity team for the expertise to guide her practice to success.

By taking the time to get to know her unique needs and timeline, Eyefinity created a customized, guided onboarding plan for her practice. She also used an effective strategy—specialization—to make the move easier for her team. This included having her staff become adept in a specific area, and then share the knowledge with the rest of the team.

“One person taking the reins and then teaching the rest of us was really helpful,” Dr. Carter said. “For instance, one person learns how to build exam templates, or protocols, and another learns about e-prescribing, and then we share that information with each other.”

Dr. Carter appreciated Eyefinity Learning’s suite of options available for every role and budget, from on-demand webinars to in-person conferences and onsite training. This allowed her to select the resources that worked best for her practice during their onboarding journey.

“We make extensive use of Eyefinity’s training videos,” she said, “Anytime I get a new staff member, they’re going to sit through the videos.”

By creating effective tactics, motivating her team, and utilizing learning materials, Dr. Carter ensured her practice managed the onboarding transition with ease.

The Results

So, how did it all work out? Dr. Carter has been thrilled with how her move from OfficeMate and ExamWRITER to Eyefinity’s cloud-based software has streamlined workflows at BNC Eyecare Group.

“Hands down, we’re so much more efficient—and time is money,” she said. “The reporting in Eyefinity Practice Management is golden and we spend less time entering data in claims management. I also love the kiosk in Eyefinity EHR.”

From entering data, to claims reports, to helping patients quickly check in, Eyefinity’s cloud-based software reduces busywork and allows practices to offer patients the best experience. Dr. Carter’s upgrade from OfficeMate to Eyefinity Practice Management and Eyefinity EHR saved her valuable time and made her practice more efficient. Forward thinking is key to Dr. Carter’s success and an example to all practices looking to stay two-steps ahead, instead of always one step behind.